Welcome to the fight. Here’s everything you need to know before, during, and after placing an order with Rough and Rowdy. We're here to keep things clear, fair, and built to last—just like our gear.

ORDER PROCESSING & FULFILLMENT

How long will it take to process and fulfill my order?

Please allow up to 10–12 weeks for production, processing, and fulfillment. Preorders are made-to-order to reduce waste and ensure quality.

Please allow 10–12 business days for processing and handling before the order is handed off to the shipping carrier.

Note: Processing time does not include shipping time. We’re a small, high-quality operation—we appreciate your patience while we prep the gear that can handle your wildest days on the water.

SHIPPING & DELIVERY

How long will shipping take once my order is processed?

We ship worldwide via USPS and GlobalPost. International delivery typically takes 10–14 weeks or longer depending on customs processing and country regulations.

Tracking Tip: For international orders, track your shipment here:

👉 https://www.goglobalpost.com/track/

CUSTOMS, DUTIES & TAXES

Does Rough and Rowdy cover customs fees for international orders?

No. All customs duties, taxes, VAT, and related import fees are the customer’s responsibility. These fees vary by country and are outside of our control. Customs authorities may hold or reject packages, which can delay delivery. Contact your local customs office for details.

TRACKING YOUR ORDER

How will I know when my gear ships out?

Once your order enters processing, you’ll receive an automated email with tracking info. Keep in mind:
support@roughandrowdyco.com

DAMAGED / LOST / STOLEN PACKAGES

What happens if my package is damaged, lost, or stolen?

We hate it when the gear doesn’t land right. Here’s what to do:

This shipping option does not include insurance. If lost, you can only file a Missing Mail Claim via USPS:

🔗 https://www.usps.com/help/missing-mail.htm

These services include shipping insurance. File a claim directly with USPS:

🔗 https://www.usps.com/help/claims.htm

Note: Rough and Rowdy is not responsible for packages once they’ve left our facility. USPS conducts their own investigations and makes the final call on claim approvals.

RETURNS & EXCHANGES

Do you accept returns or exchanges?

All sales are final. We’re a small-batch, limited-run operation, and we stand behind the quality of everything we ship. That said, if your gear arrives defective or incorrect, shoot us an email—we’ll make it right.

CONTACT

Still got questions? We're here to help you stay geared up and ready for battle.

📧 RandRsg2024@gmail.com

📍 Based in the USA | Shipping Worldwide

🛠️ Built for the Bold. Tested by the Sea.